Privacy Policy

A legal disclaimer

This website is operated by Creative-Care Counselling and Coaching. We are committed to protecting your privacy in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

1. What information we collect
When you visit our website, we may collect certain information automatically, including your IP address, browser type, device information, pages visited, and time spent on our site.

If you choose to contact us, we may also collect personal information such as your name, email address, and any information you provide in your message.

2. Cookies and website analytics
Our website is hosted on Wix, which uses cookies and similar technologies to ensure the website functions properly and to analyse how visitors use the site.

These tools help us improve user experience and website performance.

3. Booking and third-party platforms
If you click on our “Book here” button, you will be redirected to our secure third-party booking platform, Zanda.

Any personal or health information you provide during the booking process is collected and managed through that platform in accordance with our client privacy practices and the platform’s privacy policies.

4. How we use your information
We use the information we collect to:

operate and improve our website
respond to enquiries
provide our services
manage bookings and client relationships
Marketing (If you have opted in)

5. Disclosure of information
We may disclose your information to third-party service providers who help us operate our business, including website hosting providers (such as Wix) and booking system providers (such as Zanda).

Some of these providers may store data on servers located outside Australia.

6. Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

7. Access and correction
You may request access to the personal information we hold about you and request corrections if needed by contacting us using the details below.

8. Complaints
If you have a concern about how your personal information is handled, please contact us. We will respond within a reasonable timeframe.

9. Contact
For any privacy-related questions or requests, please contact:
Bethan Williams

Beth@creative-care.com.au

10. Updates
We may update this Privacy Policy from time to time. The latest version will always be available on this website.